Refund policy

At Ye Jia, we take pride in providing high-quality frozen food products to our customers. Due to the perishable nature of our products, we maintain the following policy on returns and refunds:

1. No Returns on Food Products

Once a product has been purchased, we cannot accept returns for safety and quality assurance reasons.

2. Defective or Damaged Products

If you believe the product is defective or has been damaged during delivery, please contact us within 2 hours of receiving your order. To process your claim efficiently, we require the following:

• A description of the issue.
• Clear photographs of the product and its packaging.
• Proof of purchase (e.g., receipt or order confirmation).

Upon reviewing your claim, we may offer a replacement, refund, or credit at our discretion.

3. Contact Us

If you have any questions or need assistance, please reach out to our customer service team at:

• Email: contact@yejia.co
• Phone: +65 81122429